From 30-day payment terms, to a two-way partnership approach, becoming an S&G Response repairer brings with it a whole host of additional benefits for your business.
For over a decade, S&G Response have taken the hassle out of vehicle road accidents, helping customers to get back on the road as quickly as possible.
To do this, we offer a national, independently audited repair network, including 225 repairers nationwide and 58 specialist HGV repairers, whose work is guaranteed for three years or the length of the original warranty, and we also offer a fully integrated courtesy car guarantee scheme that provides confidence of availability.
For customers, this gives them complete peace of mind that whilst their vehicle is being repaired in the safest of expert hands, they can continue in their daily lives with as little disruption as possible.
Our repairer network is managed by experts, and partners always have access to a wide variety of repair jobs, but why exactly is it that so many choose to become an S&G Response repairer, and what does it mean to be part of our network?
A quality service is guaranteed
Our nationwide network of handpicked BS10125 car and LCV repairers deliver industry leading vehicle key-to-key times. In addition, we have a specialist network of HGV repairers and coach-builders capable of repairing commercial sized vehicles at the roadside or within a fixed site body shop, employing cost savings and mobility.
Additionally, we offer a fast and convenient mobile repair service for minor damage to bodywork such as paint, bumpers, and alloy wheels, all at a location convenient to you, with our mobile repairers travelling to your customer’s home or workplace at a time that’s best for you.
A correct, safe repair with fast turnaround, always
On average we repair commercial vehicles at the roadside within four hours, minimising vehicle off road times. For commercial vehicles our mobile repairs range from general body repairs such as roofs and floors, to larger scale repairs such as tail lift, winch, shutter door and curtains.
We also have the capacity, systems, and expertise to intelligently deploy your vehicles to the correct repairer every time on every single case, always ensuring that we provide an expert vehicle repair service to customers following all incidents through the appropriate repair solution.
Honest and transparent pricing
Through mitigation and management of costs through pre-agreed repair rates, we pride ourselves on offering complete transparency when it comes to our pricing.
We will always be honest with our repair network, and thanks to our bespoke system, we can intelligently triage and deploy each instruction based on our clients’ specifications to ensure the exact costs are met. This also allows us to provide a better solution which both minimises disruption and maximises benefits, all whilst controlling costs between all stakeholders.
Repair deployment & management is made easy
As part of our triage process, our network will allocate the appropriate repair methods such as:
- Mobile repair: where our national mobile repair solution will provide the opportunity for light damage to be repaired within 24 hours at a convenient location.
- Total loss: where our service proposition is inclusive of total loss pre-accident valuation and settlement services.
- Or straight to salvage: where our agents will collect the salvage, offering the customer the possible fastest settlement time when a vehicle is beyond economic repair.
Our capabilities are second to none
Our repair network services are comprehensive and vast:
- Fault and Non-Fault Claims Handling
- Full UK Prestige Vehicle Manufacturer Repair Network
- Full UK Aluminium Approved Repair Network
- Full UK Armoured Vehicle Network
- HGV Immediate Response and Mobilisation Facility
- HGV Same Day Cosmetic Repair
- Alloy Repair
- Air Conditioning
- Dent Repair / Paintless Dent Removal
- Vehicle Diagnostics
- Paint Scratch Repair
- Glass Replacement
- Tyre Installation
- Wheel Alignment
For all customers, we ensure that they are contacted within 1 hour of notification to confirm booking in date and collection. Collection and estimation of any repair costs are then provided within 24 hours, and on-going updates and communications are shared throughout the repair process at intervals as agreed at the outset.
But above all, each claim is proactively managed to ensure the best possible experience for each individual customer, and that’s a promise.
So, why become an S&G repairer?
Because our experience in the repair industry sector has always been driven by one thing; delivery to your customer.
Contact our Repair Network Manager today to discuss the benefits of joining the network or arrange a visit to chat in more detail.
