In the fast-paced world of claims management, efficiency and fairness are paramount, and third-party capture stands as a pivotal strategy in streamlining processes and ensuring equitable outcomes for all parties involved.
As an established and trusted repairer network, our team at S&G Response have been taking the hassle out of vehicle road accidents for more than 10 years, helping customers to get back on the road as quickly as possible following an accident. And today, we’re working to revolutionise the industry by leveraging the power of third party capture to deliver exceptional customer care, efficient service, and fair treatment to all stakeholders.
Keen to know how we do it?
It all starts with…
Maximising efficiencies
At S&G, we recognise that time is of the essence in claims management, which is exactly why within 30 minutes of receiving a claim, we’ll contact third parties via phone to initiate the third-party claims process immediately.
To help us act as quickly as possible, we’ll leverage auto dial-up technology and automated processes to ensure that claims are efficiently routed to the next available handler, minimising delays, and optimising efficiency from the very beginning of the claim life cycle.
This process, in fact, is part of our market-leading intervention service centered around third-party capture, and it has allowed us to completely revolutionise the experience from both claimant and defendant perspectives to guarantee the effectiveness of the claim from start to finish.
Carrying out proactive intervention tactics
In cases where third parties have already engaged with credit hire organisations, our team will utilise proactive intervention tactics aimed at minimising claims costs whilst also maximising benefits for all parties.
This will happen through strategic negotiations and tailored solutions, ensuring that the interests of our clients are protected with fair and equitable outcomes. By intervening early in the claims process, this helps to mitigate any potential disputes, whilst also fostering a culture of collaboration and mutual respect between all stakeholders.
Shortening the claims cycle and mitigating costs
One of the key benefits of third-party capture is its ability to shorten the claims cycle and mitigate costs; something which we intelligently utilise within our S&G network.
To do this, we deploy damaged third-party vehicles to our trusted repairers, who offer shorter lead times than traditional credit hire repairers. This works to significantly reduce the time needed to resolve claims, and creates a streamlined approach to enhance customer satisfaction and achieve better capture rates than the industry average, ultimately leading to cost savings for all parties involved.
Upholding fair treatment for everyone
Fair treatment lies at the heart of our third-party capture strategy at S&G, as we firmly believe that no matter their role in the claims process, every party involved should always be treated with respect, integrity, and fairness.
To us, taking the proactive measures to engage with third parties, provide clear communication channels and transparent guidance every step of the way is a non-negotiable standard, as it allows us to uphold our ethical standards and maintain transparency in all of our interactions.
Not only does this mean we’re able to strengthen our relationships between our clients, insurers, brokers, and other stakeholders, but it also sets a precedent for ethical conduct in the hopes that our processes will drive change in the wider motor industry too.
Offering comprehensive support and care for every stakeholder
Our commitment to customer care at S&G extends beyond transactional interactions; it involves a holistic approach to support which considers the needs and concerns of all stakeholders involved.
Whether it’s providing guidance to claimants navigating the claims process, offering expert advice to insurers grappling with complex cases, or ensuring intermediaries have the resources they need to serve their clients effectively, we’re committed to always going the extra mile to not only meet, but exceed expectations for our everyone we interact with.
And finally, building trust
The entire team at S&G are united in our core values, and we fully believe that in order to deliver an excellent service, we need to earn the trust of our stakeholders.
To achieve this, it comes down to not only offering genuine care, but also by fostering an environment of open communication, collaboration, and mutual respect.
With that, we’re able to continuously improve our service quality and demonstrates a steadfast commitment to nurturing long-lasting relationships.
Experience the S&G service offering
At S&G, we have been taking the hassle out of vehicle road accidents for more than 10 years, helping customers to get back on the road as quickly as possible following an accident.
As an established and trusted repairer network, we pride ourselves on our nationwide capabilities and innovative product suite. Plus, our 120 strong, market-leading team, operates from our Head Office in Wilmslow, processing over 120,000 claims annually for all vehicle types.
Together, we use all our collective expertise to provide a superior customer journey, minimising the negative impact a vehicle road accident causes, as well as our national coverage of hand-picked BS10125 insurance approved car and LCV repairers, who each deliver industry leading vehicle key-to-key times.
Our tailored accident management services make us the most reliable repair network for you to partner with, and it’s our commitment to you that we will always be there when you need us most, first time, every time.
To find out more, reach out to our team today.
