Why S&G Response are the only choice for industry leaders

Why S&G Response are the only choice for industry leaders

By Erin Bamber | News | Comments are Closed | 12 July, 2024 | 0

In the complex world of claims handling services, S&G Response emerges as the standout choice for industry leaders across the motor supply chain.

Specialising in outsourced claims management, industry leading insurers choose to partner with S&G Response for motor claims handling solutions to gain insight to their own business and deliver tangible customer and shareholder value.

We cater to insurers, brokers, intermediaries, self-insured fleet clients and vehicle manufacturers with a commitment to excellence and customer-centricity, and there are number of key factors from our offering which makes is not just the preferred choice, but the only choice for industry leaders.

We pride ourselves on operational excellence

At S&G , we operate on a robust “hub and spoke” model within our supply chain, marked by continuous investments in both our people and processes.

Not only does this strategic approach keeps us agile and responsive, enabling us to swiftly seize new opportunities and meet the diverse needs of our clients, but it also means we’re able to leverage advanced workflow systems and automated processes, thereby eliminating friction and ensure seamless end-to-end coordination of our partners’ requirements.

We are completely customer centric

Placing the customer at the heart of every interaction is our guiding principle here at S&G, and we believe that delivering the best possible solutions begins with understanding our clients’ unique needs in order to exceed their expectations at every turn.

To do this, our bespoke systems facilitate clear and timely communication, providing progress updates tailored to our clients’ preferences from the outset of our partnership.

We drive market leadership through innovation

As industry leaders ourselves, we uphold a partnership approach characterised by continuous innovation and the sharing of best practices.

After all, by embedding ourselves deeply in our clients’ strategies, we’re able to better align our services with their commercial objectives, driving mutual success and sustainable growth for everyone involved.

We have a proven track record of going above and beyond

With over 250 years of collective industry experience in the repair sector, our team at S&G has processed more than 120,000 claims annually across all vehicle types, with our network boasting 225 accredited repairers nationwide, and providing industry leading service quality that meets BS10125 standards.

What’s more, our experience in the repair industry sector has been driven by delivery one thing, always: your customer.

At S&G, we believe that understanding the required journey and delivering on promises is where we excel. Communication is always the key to a positive customer journey, and coupled with our bespoke systems, we can provide progression updates at intervals agreed with them at the outset, using a medium that is most convenient to them.

But it’s not enough to just deliver, we want to make sure your customers are actually happy with our service too.

That’s why we use the industry recognised Net Promoter Score (NPS) to measure customer satisfaction, surveying all completed claims with 3 questions relating to the specific service that has been provided. The score is calculated off the last question which relates to whether the customer would recommend S&G to another person – for which we have had fantastic feedback!

We provide a number of comprehensive service offerings

Our service portfolio spans the spectrum of claims management needs, including:

Total loss and salvage: which utilises innovative technology for swift vehicle assessments and valuation, minimising claims life-cycle times
Third party capture: which maximises cost-efficiency through prompt intervention and expert management of third-party claims
Roadside recovery: offered via a 24-hour nationwide coverage for vehicle recovery and storage, ensuring swift and secure solutions anytime, anywhere
Repair management: whereby managing repairs is done through a handpicked network of BS10125 repairers and specialised HGV facilities, including mobile repair services for convenience.
Property repair: with full UK coverage, expertly managed and operated by qualified professionals from our established property repair network and chartered surveyors
Engineering services: which deliver accurate and detailed reports through advanced estimating technology and flexible inspection options

And if that wasn’t enough, we also offer our ongoing mobility service, which begins from the moment a vehicle accident has been reported, and allows us to put arrangements in place to ensure customers are provided with hassle free, ongoing mobility.

This service is designed to keep our customers on the move, and by partnering with our supply chain network, we will arrange for a vehicle of comparable size and comfort to be delivered to a location of a customers’ choosing for the period of the claim.

What’s more, in the event of a fault accident, a network courtesy car will also be provided for the duration of any repair period, minimising as much inconvenience as possible during the repair process and keeping our customers moving comfortably and conveniently.

We’re all committed to excellence

At S&G Response, our commitment to excellence extends beyond service delivery, so much so that we are proud to be recognised by Investors in People (Gold) and listed in The Sunday Times’ top 75 companies to work for in the North-West.

This recognition is particularly meaningful to us, as we pride ourselves on our Corporate & Social Responsibility initiatives and believe that the happiness of our team is down to our commitment to our values and our passion for giving back.

From our employees and customers to the long list of charities we raise money for each year, putting people first is what drives us forward and sets us apart as a business, and we believe that our team should be celebrated for all the hard work and genuine passion they put into raising money for our chosen charities.

After all, when industry leaders are making their next choice, they ultimately want one thing: a team that cares.

And finally, we’ve built an industry leading solution

Above all, our value is that we offer a single version of the truth through plug and play connectivity, delivering solutions which offers the best and most suitable combination of technology and software partners based on their unique understanding of deliverability, capability and true value.

We’re committed to delivering a technology solution which productises the services as an insurance claims division in a box and can sit inside or outside of the current technology environment, one which insurers can work securely with any provider, improving customer retention, wider policy sale opportunities and value and avoiding the wrong decisions being made, cash losses and customers being let down.

This all stems from our safe and secure testing environment and assisted with industry leading specialist knowledge, whereby insurers can create their ideal eco-system easily without large decision-making committees, huge change costs and large contractual commitments.

As a result, this allows complete visibility and enhanced controls over every claim and process, leading to an enhanced customer journey, more accurate decision making through reliable and useful data offering indemnity spend protection and a consumer duty compliant solution.

In other words, S&G Response represents the knowledge gap that insurers have between a world of infinite possibilities and the creation of the right solution, and it’s why industry leaders choose to partner with us for motor claims handling solutions.