At S&G Response, our commitment to customer satisfaction is at the core of everything we do. We understand that our customers rely on us during challenging times, and we strive to provide them with the best experience possible with an approach that encompasses effective service delivery, a user-friendly client portal and a robust repair network, all designed to ensure our customers feel valued and supported.
For Insurers, MGAs and corporate fleets looking to appoint third-party administration services, S&G Response stands as the ideal choice to enhance your customers’ experience and make a positive impact.
Here’s how we do it.
We Put Your Customers First with Unmatched Service Delivery
Our service delivery model is built on a foundation of reliability and responsiveness because we recognise that the claims process can be overwhelming for customers, and we aim to make it as straightforward as possible.
To do this, we offer a complete end-to-end claims handling solution which takes the burden off our customers, allowing them to focus on what matters most – getting back on the road.
In fact, our team is dedicated to ensuring that every claim is managed so efficiently that we make it our commitment to communicate throughout the process, as we believe that transparency is crucial at every step in order to out your customers first.
To us, that means that whether it’s providing updates on claim status or explaining the next steps, our entire service delivery is to build trust through open dialogue, complete honesty, and transparency, so your customers can rest easy knowing they are our most important priority.
We Put Your Customers First with Technology-Driven Solutions
Our client portal is a vital tool that enhances the customer experience by providing easy access to essential information, allowing customers to track the progress of their claims in real-time, communicate with our team and manage their documents from one centralised platform.
This user-friendly portal is designed to empower our customers, giving them the control and visibility they need during a potentially stressful time. And by streamlining communication and simplifying processes, we can ensure that each customer always has the exact right information they need at their fingertips, whenever they need it.
We Put Your Customers First by Offering an Extensive Repair Network
We’ve partnered with over 360 accredited repairers across the UK including BS10125 insurance-approved car, EV and light commercial vehicle repairers, as well as a specialist network of 65 HGV repairers, to ensure that our customers receive top-quality service no matter where they are in the country.
What’s more, this network also allows us to deliver industry-leading key-to-key times to guarantee that all vehicles are repaired quickly and efficiently, and our commitment to quality means that repairs are carried out to the highest standards, giving customers peace of mind knowing that their vehicles are in safe hands.
We Put Your Customers First by Focusing on Customer Support
At S&G, we believe that exceptional customer support is a cornerstone of our service, which is exactly why our dedicated team is always available to assist customers, addressing any questions or concerns they may have.
In fact, we actively seek feedback to improve our services, demonstrating our commitment to continuous enhancement, and because we understand that every customer is unique, we tailor our services to meet their individual needs.
With every aspect of our customer support offering, our goal is to ensure that each customer feels heard and valued, and we go above and beyond to provide support throughout the claims process to make that happen.
We Put Your Customers First with Our Commitment to Compliance and Quality
Our commitment to compliance and quality is another aspect that sets us apart. This is because whilst we operate in a highly regulated industry, we ensure that our processes meet all relevant standards as part of a commitment which not only protects our customers, but also reinforces their trust in our services.
We understand the complexities of liability and the importance of ethical practices, and by partnering with S&G, customers can feel confident that they are collaborating with a provider that prioritises their best interests and adheres to industry regulations.
We Put Your Customers First with Innovative Mobility Solutions
We provide hassle-free ongoing mobility solutions which allow customers to continue with their daily lives whilst their vehicle is repaired, and with access to over 250,000 vehicles through our approved panel of suppliers, we can deliver replacement vehicles quickly, typically within hours of acceptance.
Not only does our replacement fleet includes a wide range of vehicles from standard cars to commercial vehicles, ensuring that we can meet the diverse needs of our customers, but it also allows us to prioritise their mobility and help them maintain their routines by having a replacement vehicle which is suitable for their personal needs.
This helps alleviate any additional stresses which comes following a motor accident and puts the customers’ mind at rest knowing there will always be a vehicle on hand from our fleet which can cater specifically for them.
And Finally, We Put Your Customers First by Providing an Industry Leading Solution
Our value is that we offer a single version of the truth through plug and play connectivity, delivering solutions which offers the best and most suitable combination of technology and software partners based on their unique understanding of deliverability, capability, and true value.
We’re committed to delivering a technology solution which productises the services as an insurance claims division in a box and can sit inside or outside of the current technology environment, one which insurers can work securely with any provider, improving customer retention, wider policy sale opportunities and value and avoiding the wrong decisions being made, cash losses and customers being let down.
This all stems from our safe and secure testing environment and assisted with industry leading specialist knowledge, whereby insurers can create their ideal eco-system easily without large decision-making committees, huge change costs and large contractual commitments.
As a result, this allows complete visibility and enhanced controls over every claim and process, leading to an enhanced customer journey, more accurate decision making through reliable and useful data offering indemnity spend protection and a consumer duty compliant solution.
In other words, S&G Response represents the knowledge gap that insurers have between a world of infinite possibilities and the creation of the right solution, and it’s why industry leaders choose to partner with us for motor claims handling solutions.
We would love to discuss opportunities with you so that you can discover the true value of a partnership with S&G.
Contact us today to find out more.
