S&G Response provides outsourced claims handling services to a variety of stakeholders in the motor supply chain including insurers, brokers, intermediaries, self-insured fleet clients and vehicle manufacturers. The business operates a “hub and spoke” model with its supply chain with ongoing investment in people and processes. This allows the business to remain flexible and nimble and therefore able to react to new opportunities and meet the specific requirements of clients. S&G Response utilises work-flow and automated processes in order to strip out frictional activity and facilitate the end-to-end coordination of its partners requirements.

Our experience in the repair industry sector has been driven by delivery to your customer. Understanding the required journey and delivering on promises is where we excel. Communication is key to a customer journey and coupled with our bespoke systems we can provide progression updates at intervals agreed with them at the outset, using a medium that is most convenient to them.

S&G Response uses the industry recognised Net Promoter Score (NPS) to measure customer satisfaction. A survey is issued on all completed claims with 3 questions relating to the specific service that has been provided. The score is calculated off the last question which relates to whether the customer would recommend S&G Response to another person – for which we have had fantastic feedback!

Every year our people nominate various charities they would like to raise funds and awareness for. We work as a team to innovate the way we raise funds to do the upmost for our chosen charities, strengthening our team bond along the way.

Our charity fundraising events have a fantastic 100% staff engagement rate. For members of staff who want to do more outside of work for their favourite charity, we also offer a sponsorship match scheme where we will match the funds they raise. To encourage more volunteer work we also offer paid leave from the business so that more of our people can help with important causes.

We look to minimise our impact on the environment wherever possible. We have taken steps such as replacing our plastic milk bottles with glass, recyclable bottles; ensuring paper waste is recycled via shredding bins; providing the option to work from home – reducing carbon emissions from travel; using motion sensors for lights to reduce electricity waste and having our office waste removed by waste contractors and is sorted at their central depot and all elements that can be recycled are.