Blog

Customer service is at the heart of any successful business, but in industries like claims management where efficiency and empathy must go hand in hand, it becomes even more critical, especially as a single negative experience can damage relationships. At S&G Response, we completely understand this, and that’s why we make it our priority toRead more

Whether you’re navigating the complexities of insurance claims, managing a repair network, or supporting customers through challenging situations, finding the right partner to stand by your side is critical, and it needs to be one that completely understands you and your business’ needs, every time. Unwavering Commitment to Collaboration At S&G Response, our unwavering commitmentRead more

As we’re getting into the new year, fleet operators face the challenge of balancing rising costs, increasing customer expectations and meeting sustainability standards.

As insurers and Managing General Agents (MGAs) look ahead to 2025, they must contend with a variety of evolving challenges, from navigating more complex regulations to adjusting to shifting customer behaviours. Our industry is facing a rapidly changing landscape, with many of these challenges are influenced by the ongoing cost of living crisis which isRead more

For commercial fleets across the UK, the festive period brings unique challenges that test even the most experienced operators, such as heightened traffic, unpredictable weather, and increased demand on logistics. Because of this, fleet managers need to be prepared for a range of issues that can disrupt operations, add to operational costs, and affect driverRead more

At S&G Response, we firmly believe that Christmas isn’t just about celebrating with our teams; it’s about charity and giving back to the community, ensuring the magic of Christmas reaches those who need it most. This year, from 18th November through to 18th December, we’re thrilled to be supporting three incredible causes: The Salvation Army,Read more

Fraud is a global issue impacting both businesses and individuals, causing billions of pounds in losses annually. To combat this widespread threat, organisations across industries need to stay vigilant and implement robust preventative measures, and International Fraud Awareness Week serves as a key moment to raise awareness about the risks of fraud, promote best practicesRead more

At S&G Response, our commitment to customer satisfaction is at the core of everything we do. We understand that our customers rely on us during challenging times, and we strive to provide them with the best experience possible with an approach that encompasses effective service delivery, a user-friendly client portal and a robust repair network,Read more

The motor claims process can often involve multiple parties, endless documentation, and the pressure to resolve claims quickly and fairly, not to mention the importance of efficiency and accuracy too. But with so much going on and so many actions to take, the people working behind the scenes tend to look to one specific toolRead more

On World Mental Health Day, we would like to introduce you to Chloe Lane, one of our Mental Health First Aiders here at S&G Response.  Hi Chloe! Tell us a little about you. Hi, I’m Chloe, I’ve worked for S&G for almost 2 and a half years as a Claims Handler! I’ve worked on aRead more