Blog

Having successfully secured the Investors in People (IIP) Gold Award in 2014 and 2017, S&G Response have achieved the IIP Gold Standard for their third consecutive time. Alongside this milestone, the summer of 2021 also saw S&G join the Institute of Customer Service (ICS), the professional body for customer service; whose main purpose is toRead more

Today our team are supporting Manchester Pride and wearing the colours of the pride flag to celebrate in the office! S&G Response recognise that a diverse and inclusive culture is an important part of how we operate.  Our culture and our values are fundamental to our business. We look to support all groups from anyRead more

Last week we announced we are joining an exciting new initiative. S&G Response are joining the Institute of Customer Service (ICS)! We look forward to joining the ICS. The Institute of Customer Service is the UK’s independent, professional body for customer service. The Institute helps organisations improve business performance through excellent customer service aligned toRead more

There’ll be some sore limbs and aching muscles after last weekend’s arduous Goggins Challenge, for the runners of all standards who played various active roles in this unique test of both physical and mental stamina. Although any sense of lingering pain will be more than relieved by the realisation of what all participants achieved, personallyRead more

Charles Layfield, our Non-Executive Chairman, and Nick Stone our Operations Director are undertaking the Goggins 4x4x48 Challenge this May! They will endure 4 mile runs every 4 hours for 48 hours, all to raise money for 3 chosen charities, The Spinal Injury Association, Fans Supporting Foodbanks and Brain Tumour Research. Alongside individuals from Hudgell Solicitors,Read more

Every Six months the Apprentice Academy hold their Apprentice Star Awards. Ellen Conroy, Andrew Badrock, Harry Burgess, Leon Gardiner (BS) & Sammy Rodgers (AAT) were all nominated by their line managers for their excellent performance over the last six months. The calibre of apprentices was very high this year but we are absolutely delighted toRead more

On Monday 28th October, Modern Insurance Magazine announced their shortlist for the 2020 UK Customer Service Excellence Awards. We are delighted to announce that we have been shortlisted for both the ‘Best New Business Initiative’ and ‘Giving it Back to Charity’ Awards; highlighting S&G Response’s market leading approach to business process and Corporate Social Responsibility.Read more

Do you begin a new role in a pandemic? Start of March and looking forward to my new role as FD at S&G Response. The first week was great, meeting my new colleagues, the second week my first Board meeting with the Pandemic looming, then on the 23rd March the world changed. Two weeks inRead more

I have been remote working now for just over 100 days! Where has the time gone!? While writing this, I have been able to reflect on what I and the business have been working on during this pandemic and I can honestly say, I feel proud to work for S&G Response. When it was announcedRead more

If we look back a few months, I don’t think any of us could have anticipated the enormity that the impacts of COVID-19 would have on everyone. It’s certainly one of the most unusual, challenging and at times, frightening experiences of my career. Personally, I feel very lucky that I work with a fabulous teamRead more