As a potentially significant cost in any claim, we understand the need to closely manage claims spend throughout the property repair process, mitigating any potential loss. We offer property repairs with full UK coverage, expertly managed and operated by qualified professionals from our established property repair network and chartered surveyors.

Through our bespoke system, we closely performance manage our contractor network and measure activities against key performance criteria and client SLAs so that we can provide our clients with the highest level of accountability.

Effective third party engagement and an enhanced customer journey are at the heart of all our services, as we understand the impact property damage incidents can have on the third party and our clients‘ reputations. From first contact, our empathetic professionals instil confidence in the third party by ensuring they understand our capabilities and the next steps. The third party affected will be contacted at regular intervals throughout the repair process, through the method most convenient for them, providing much needed peace of mind.

Our contractors attend the incident site within an agreed timescale in-line with client expectations and if required are able to arrive on site within 4 hours; further minimising claims spend and inconvenience to the third party. We can work in conjunction with client nominated contractors to ensure the swiftest resolution for the third party. We are able to provide a limit of liability should a cash settlement be preferred.

Upon completion of repairs, we provide the third party with a guarantee covering the repairs for 24 months, from the date of completion, providing absolute customer satisfaction. To add value to claims already presented, our subrogated claims provision can create substantial cost savings for our clients. If presented with a third party invoice we are able to intelligently challenge it through methodology and pricing structure which mitigates overall spend.