From FNOL and vehicle repairs, property repairs and management, through to roadside recovery, total loss and salvage, the range of services available from S&G Response are vast, and we’re here to help in any way we can.
If you’re looking for a particular service, you’re in the right place. Our team at S&G Response are on hand to make the claims process as smooth and stress-free as possible, particularly through the below core services we’re pleased to offer.
Ongoing Mobility
Designed to keep you on the move, our ongoing mobility service begins once a vehicle accident has been reported, allowing us to put arrangements in place to ensure customers are provided with hassle free, ongoing mobility.
At S&G, we have access to over 250,000 vehicles nationally through an approved panel of vehicle suppliers and typically, vehicles are delivered within 4 hours of acceptance. Once this is set in motion, we will arrange for a vehicle of comparable size and comfort to be delivered to a location of our policy holders’ choosing for the period of the claim.
What’s more, in the event of a fault accident, a network courtesy car will also be provided for the duration of any repair period, minimising as much inconvenience as possible during the claims process.
Total Loss and Salvage
We offer a quality service combined with fast turnaround for total loss and salvage, thanks to our fast and convenient web portal which enables policyholders to upload images of their vehicle and its damage.
This nifty tool allows visual opinion of the vehicle damage by one of our qualified engineers in the early stages of the claims process, through methods which are most convenient to the policyholder.
Plus, due to our innovative technology coupled with an internal desktop engineering capability, we are also able to ascertain quickly if the vehicle in question should be declared a total loss allowing for pre-accident valuations to proceed as soon as possible, removing unnecessary delays and ensuring a first-class customer experience.
Third Party Capture
As a provider of credit hire services, we have an in-depth knowledge of the market from both claimant and defendant perspectives, and due to our experience, we’ve developed a market leading intervention service which can help to minimise both costs, and the overall claims life-cycle.
To do this, we look to contact third parties via phone within 30 minutes of making a claim, and we utilise auto dial-up technology allowing claims to be driven to the next available handler from the setup of the claim, along with SMS service and e-mail contact. This has delivered a fantastic success rate, and also works as a clear contact method journey in the event the third party is uncontactable in the first instance.
But our Third Party Capture service does not end there.
Using our network, we can deploy damaged Third-Party vehicles to our repairers who provide shorter lead times then Credit Hire or TPI repairers, allowing us to shorten the claims cycle for the customer as well as we achieve significantly better capture rates than the industry average. Hire costs are also mitigated thanks to the use of courtesy cars, and finally, if it’s established that the third party has already accepted services from a credit hire organisation, we will proceed with intervention tactics which offer them a multitude of benefits and minimise claims costs.
Roadside Recovery
We offer a 24-hour vehicle roadside recovery service, as well as a 24-hour free storage facility in the event a vehicle requires recovery to a safe location outside of the repairers core operating hours.
This is one of our most popular services at S&G, as are renowned specialists in the recovery space of all types of vehicles, from anywhere, at any time, all made possible by our network of over 10,000 vehicles and 750 members giving nationwide coverage, all with the facilities to recover, vans, cars, light and heavy commercial vehicles, motorbikes and even buses.
Property Repair
As a potentially significant cost in any claim, we understand the need to closely manage claims spend throughout the property repair process, mitigating any potential loss. That’s why we offer property repairs with full UK coverage, expertly managed and operated by qualified professionals from our established property repair network and chartered surveyors.
This is managed via our bespoke system, where we closely manage our contractor network and measure activities against key performance criteria and client SLAs in order to provide our clients with the highest level of accountability.
Repair Management
Our nationwide network of handpicked BS10125 car and LCV repairers are independently audited and held to the highest standards, and deliver industry leading vehicle key-to-key times. What’s more, we also have a specialist network of HGV repairers and coach-builders capable of repairing commercial sized vehicles at the roadside or within a fixed site body shop, employing cost savings and mobility.
We also offer a fast and convenient mobile repair service for minor damage to bodywork too, such as paint, bumpers and alloy wheels, all at a location convenient to you, making our repair management services a stress-free experience.
And finally, Engineering
At S&G Response, we provide an unrivalled 24-hour engineering service delivered by our in-house team of highly skilled and qualified engineers for your peace of mind.
Utilising the latest in estimating technology and modern repair methodologies, we produce accurate and detailed reports which ensure the correct and necessary repair methods are carried out for the best possible cost control whilst key-to-key times remain optimal. Our desktop engineering proposition provides a first class service for a fraction of the cost of physical inspection, and even in instances where desktop inspection is not viable, we also have the capability to provide physical vehicle inspections nationwide. These services are flexible to the parameters you set, determining whether a vehicle needs to be inspected in person or if reports can be assembled from images.
Why choose S&G Response?
S&G Response provides outsourced claims handling services to a variety of stakeholders in the supply chain including insurers, brokers, intermediaries, self-insured fleet clients and vehicle manufacturers.
Our business operates a “hub and spoke” model, with ongoing investments in our people and processes. This allows our business to stay flexible and nimble, allowing us to react to new opportunities and meet the specific requirements of clients. What’s more, we also utilise workflow and automated processes to strip out frictional activity and facilitate the end-to-end coordination of our partners’ requirements.
But what is it that makes our services really stand out?
Our experience in the repair industry sector has always been driven by one thing; delivery to your customer.
Understanding the required journey and delivering on promises is where we excel, and we firmly believe that communication is key to a customer journey. Couple this with our bespoke systems, and we can provide progression updates at intervals agreed with them at the outset, using a medium that is most convenient to them.
It’s what makes us different, and it’s what works.
Contact us today to find out more.
