With Valentines Day right around the corner, there’s no better time to find the perfect partner who understands exactly what’s important to you.
At S&G Response, we’re the professional outsourced partner to do just that; our customers are at the very heart of everything we do, and so we make sure our entire team are aware and appreciative of what they value most.
For us, our service is so much more than just delivery, it’s about being a true partner with our supply chain to deliver the most seamless service, and managing our customer relations in the most efficient and effective way possible.
Keen to know who we do it?
A seamless service means: working with the best
At S&G, we partner with a national, independently audited repair network within our supply chain, including 225 repairers nationwide, whose work is guaranteed for three years or the length of the original warranty, and we also offer a fully integrated courtesy car guarantee scheme that provides confidence of availability.
In fact, our nationwide network has been handpicked, combining both BS10125 car and LCV repairers to deliver industry leading vehicle key-to-key times, as well as a specialist network of HGV repairers and coach-builders who are capable of repairing commercial sized vehicles at the roadside or within a fixed site body shop, employing cost savings and mobility.
But we don’t stop there.
To make our partnerships as perfect as possible, we also offer a fast and convenient mobile repair service for minor damage to bodywork such as paint, bumpers, and alloy wheels. This is available at a location convenient to you, with our mobile repairers able to travel to a home or workplace address at a time that’s best for them too.
For our customers, this means not only are we able to give them complete peace of mind that their vehicle is being repaired in the safest of expert hands, but they can also continue on in their daily lives with as little disruption as possible.
A seamless service means: partnering with the correct repair network
Whilst our mobile repairs on commercial vehicles range from general body repairs such as roofs and floors, to larger scale repairs such as tail lift, winch, shutter door and curtains, we also have the capacity, systems, and expertise to intelligently deploy vehicles to the correct repairer every time on every single case, always ensuring that we provide an expert vehicle repair service to customers following all incidents through the appropriate repair solution.
This supply chain relationship makes for a completely seamless customer service, as we will handle all the repair work, transporting and sharing of data between our network, ensuring that communication is always clear and up to date between everyone involved.
A seamless service means: always being there, any time, anywhere
One of our most popular services at S&G is our 24-hour vehicle roadside recovery service, complete with a 24-hour free storage facility in the event a vehicle requires recovery to a safe location outside of the repairers core operating hours.
This is made possible by our recovery partners offering nationwide coverage, all with the facilities to recover, vans, cars, light and heavy commercial vehicles, motorbikes and even buses.
A seamless service means: minimising the claims lifecycle
To us, placing the customer at the centre of every process ensures the best possible solution and a first class journey. It allows us to build a true partnership, and guide our supply chain in achieving one common goal: to executive a safe and efficient vehicle repair, as quickly as possible.
In order to make this process as smooth as possible, we’ve developed a market leading intervention service which can help to minimise the overall claims life cycle for our customers by utilising telecomms technologies, SMS services and e-mail contact. This, along with sophisticated MI reporting has delivered a fantastic success rate, and also works as a clear contact method journey in the event the third party is uncontactable in the first instance.
Further to this, we can also deploy damaged third party vehicles to our repairers who can provide shorter lead times then Credit Hire or TPI repairers, allowing us a further route to shortening claims cycles for the customer.
The result?
A fully informed supply chain, collaborative repair network and a faster turnaround for our customers.
A seamless service means keeping our customers moving
Designed to keep our customers on the move, our ongoing mobility service at S&G begins from the moment a vehicle accident has been reported, allowing us to put arrangements in place to ensure customers are provided with hassle free, ongoing mobility.
By partnering with our supply chain network, we have access to over 250,000 vehicles nationally through an approved panel of vehicle suppliers, and typically, vehicles are delivered within 4 hours of acceptance. Once this is set in motion, we will arrange for a vehicle of comparable size and comfort to be delivered to a location of a customers’ choosing for the period of the claim.
What’s more, in the event of a fault accident, a network courtesy car will also be provided for the duration of any repair period, minimising as much inconvenience as possible during the repair process and keeping our customers moving comfortably and conveniently.
But above all, a seamless service means: partnering with people
At S&G, we have been taking the hassle out of vehicle road accidents for more than 10 years, helping customers to get back on the road as quickly as possible following an accident.
As an established and trusted repairer network, we pride ourselves on our nationwide capabilities and innovative product suite. Plus, our 120 strong, market-leading team, operates from our Head Office in Wilmslow, processing over 120,000 claims annually for all vehicle types.
Together, we use all our collective expertise to provide a superior customer journey, minimising the negative impact a vehicle road accident causes, as well as our national coverage of hand-picked BS10125 insurance approved car and LCV repairers, who each deliver industry leading vehicle key-to-key times.
What’s more, this is further supported by our specialist network of 58 HGV repairers, making us a highly valuable resource, and the perfect partner to help you and your business with any motor claims support.
All this together, means that we’re able to handle your vehicle accident from the very first moment you call us. From FNOL services, through to deploying the exact right recovery equipment to the scene and transporting your vehicle to one of our trusted repairers.
Our tailored accident management services make us the most reliable repair network for you to partner with, and it’s our commitment to you that we will always be there when you need us most, first time, every time.
To find out more, reach out to our team today.
