As a provider of credit hire services, we have a in-depth knowledge of the market from both claimant and defendant perspectives. Due to our experience we have developed a market leading intervention service.
We look to contact third parties via phone within 30 minutes of making a claim to offer our services. We utilise auto dial-up technology allowing claims to be driven to the next available handler from the setup of the claim along with SMS service and e-mail contact. We have a fantastic success rate as have a clear contact method journey in the event the third party is uncontactable in the first instance.
Intelligently using our network visibility, we can deploy damaged Third Party vehicles to our repairers who provide shorter lead times then Credit Hire or TPI repairers. Shortening the claims cycle for the customer, we achieve significantly better capture rates than the industry average. Hire costs are mitigated to the fullest extent by the utilisation of courtesy cars. If it is established that the third party has already accepted services from a credit hire organisation we will proceed with intervention tactics which offer them a multitude of benefits and minimise claims costs.
